Customer Success Consultant

Job Description Summary

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We’re reimagining how we deliver and pay for health care. Castlight Health has created the first combined, tech-enabled navigation platform and primary care model delivering value-based care. We’re uniting the richest data with powerful technology and the most advanced primary care model available today to provide people with an exceptional experience, better access to information and services, and a lower total cost of care

We are seeking a Customer Success Consultant to join our Customer Success team focused on our most important clients. These accounts leverage both our digital and advanced primary care (APC) capabilities.

This role leads the strategy for Customer Success Plan renewals and growth identification aligning closely with sales, data & analytics, and our executive team. An ideal candidate has a strong healthcare background in Customer Success strategies, trends, and outcomes at the enterprise level. The candidate is able to build trusting relationships at the C-Suite and day to day contact levels. Customer centricity, teamwork, resourcefulness, flexibility, and a get-it-done demeanor are needed in this role.

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How will you make an impact & Requirements

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Your Impact

• Manage and take ownership of assigned accounts by focusing on customer satisfaction and managing total cost of care outcomes.

• Help build strong executive relationships and assist with resolving customer issues in partnership with internal teams.

• Identify high-risk customers early and work with internal teams, including executive sponsors, to take necessary actions.

• Execute renewal strategies across teams, showing how customers benefit from digital or advanced primary care services.

• Collaborate with peers to spot opportunities for growth through additional services or partnerships.

• Gather and relay customer feedback to help improve products across Commercial, Medicare, and Medicaid.

• Track key performance indicators, like customer health and retention, using Customer Success Scores.

Minimum Requirements

• BS in Business or Healthcare Administration, MBA preferred

• Possess a minimum of 5+ years in client-facing  leadership roles with direct experience in , value based care and health plans.

• Experience with benefits consultants and health benefits ecosystems.

• Experience with Large/Complex Customers

• Exhibit strong critical thinking and ability to use data and insights to identify trends and risks.

• Demonstrate excellent presence and communication skills at all levels of the client organization

• Strong leadership, strategic thinking, and problem-solving skills

• Ability to thrive in a collaborative, high-growth environment.

• Passion for changing healthcare.

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Compensation:

$81,492.00

to

$122,238.00